Refunds Policy
Our refund process is fast, transparent, and in line with our returns policy.
Processing Time
Approved refunds are issued within 5 business days after we receive and inspect the returned item(s), to the original payment method. Please note that bank processing times may vary.
Customs Duties
If your return incurs customs duties, these must be prepaid before the refund can be processed. To avoid delays, please ensure duties are cleared when shipping your return.
Lost Packages
If your parcel is not delivered, please notify us within 7 days from the shipment date so we can open an investigation with the courier.
Customer Care
Questions about refunds? Contact us at customercare@envyenvie.ae or WhatsApp +971 52 197 8187.