Orders can be cancelled within 4 hours of purchase. To request a cancellation, contact us at customercare@envyenvie.ae or WhatsApp +971 52 197 8187. After 4 hours, the order enters processing and can no longer be cancelled or modified.

Once your order ships, you’ll receive an email with a tracking number to follow your delivery in real time.

In the rare event an item becomes unavailable after purchase, our Client Care will contact you to offer an alternative or issue a full refund.

Yes — we deliver to the USA, GCC, European Union and selected international hubs (including UK, Canada, Switzerland, Norway, Iceland, Liechtenstein, Singapore, Australia and Hong Kong).

Orders are processed within 24–48 hours after confirmation. Estimated timelines by region:

• United States (Express): 5–7 business days
• GCC (Express): 5–7 business days
• European Union: Express 2–4 business days · Standard 5–7 business days
• Other destinations (Express): 5–7 business days

Delivery times are estimates and may be affected by customs, public holidays, weather or carrier delays.

• United States: Duties & taxes included.
• European Union: Duties & taxes included at checkout (no extra charges upon delivery).
• GCC & other international: Duties & taxes not included.

Available shipping options and fees (if any) are shown at checkout. The European Union offers Standard and Express options; the USA, GCC and other destinations use Express services.

We work with authorized retail partners and warehouses (primarily in the EU). To ensure the fastest delivery, your order may be shipped in multiple parcels. You will receive tracking for each parcel.

We accept major credit and debit cards. Additional payment methods may be available depending on your location and will be shown at checkout.

Prices may display in your local currency for convenience, but all orders are processed in USD at checkout. Your bank or provider may apply a conversion fee if your card is in a different currency.

Common reasons include incorrect details (card number, expiry, CVV), insufficient funds, or bank security checks. Please verify your details and try again. If the issue persists, contact your bank.

No. Only one discount code can be applied per order.

Returns must be initiated within 14 days from delivery. Items must be unused, in original condition, with all tags and brand packaging intact. For change-of-mind returns, the customer is responsible for return shipping using a tracked courier (UPS, DHL, or FedEx). Please review our full Refund Policy.

Once your return is received and approved, refunds are issued within 30 days to the original payment method. Bank processing times may vary.

For returns due to customer preference (e.g., change of mind, wrong size), return shipping is at the customer’s expense. If the item is faulty or incorrect, we will cover the return.

No — you can checkout as a guest. Creating an account enables faster checkout, order tracking, return management and access to exclusive previews.

Log into My Account and update your details in My Address Book. If you need to change details for an order already placed, contact Client Care immediately; changes are only possible before dispatch.

Click “Forgot your password?” on the sign-in page, enter your email and follow the reset instructions.

Yes. We source exclusively from authorized retailers and all items undergo strict quality checks. Authenticity is guaranteed.

Each order is prepared with care in premium packaging to ensure it arrives in perfect condition. Original brand packaging (boxes, dust bags) is included when provided by the retailer or brand.

Please email your proposal to customercare@envyenvie.ae. Our team will review it and get back to you.

We’re available daily from 10:00–22:00 (GST) via WhatsApp at +971 52 197 8187 and by email at customercare@envyenvie.ae. Typical response times: WhatsApp within 2 hours; email within 24 hours.

For details on how we handle your personal data, see our Privacy & Cookie Policy.